Order Cancellation

The order can be canceled in the following cases:

1. Before the order is completed, during the online ordering process you can "back" and remove the product quantities from your cart by clicking on the "remove" button.

2. If the online order and payment have been completed, but the product has not yet been shipped, you have the right to cancel your order within 1 hour by sending an email to aenaos.sa@gmail.com or you can call 2310 685252 from between 08:00-18:00 and one of our associates will take care of canceling your order.

3. In case your order has already been invoiced and you wish to cancel it, then contact the Customer Service Department at 2310685252 and provide the details of your order. (The status of the order will not change on your account page).

Special orders on demand cannot be cancelled.