Terms & Privacy info

The website www.aenaos-sa.gr is an online store. Τhe site, sales products and provides services created by company Aenaos S.A, based in Thessaloniki, 25 Proektasi Makrygianni Street, PO Box 54012, VAT number 800389640, DOΥ FAE Thessaloniki, tel. 2310.685252 and AGEMI 119728(9)404000.

Please read carefully the following terms of use. Browsing the aenaos-sa.gr website implies your unconditional acceptance of them.

In case you do not agree with these terms, you must refrain from using the online store and from any transaction with it.

Modification of terms and conditions

Aenaos S.A. reserves the right to unilaterally modify or revise the terms and conditions of transactions from the online store, whenever it deems necessary, without prior notice, informing visitors by posting the new terms and conditions on its website present online store.

Information & Products Provided

In the context of good faith, Aenaos S.A. is not responsible and is not bound for errors in prices, characteristics, specifications and photos of the products listed in the online store and cannot ensure that there are no errors for any reason when entering and/or updating the prices, characteristics, specifications and photos of a product .

The content of the online store (nomenclature, specifications, photos, etc.) related to the products and services available through the website, is provided "as is", and Aenaos S.A. under no circumstances is responsible for any damage (positive, special or cumulative, which indicatively and not restrictively, disjunctively and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) that may be suffered by a visitor of the online store or a third party for a reason related to the operation or non-operation and/or the use of the website and/or inability to provide services and/or products and/or information available from him and/or any unauthorized interventions by third parties in products and/or services and/or information available through it.

Limitation of Liability

Aenaos S.A. bears no responsibility towards customers / users for damages that may arise from the execution or non-execution of their order.

Aenaos S.A. cannot guarantee the availability of all the products sold in its online store. However, it guarantees on time updates to the final consumers about their unavailability.

The company also reserves the right to deliver the goods in cases of force majeure (e.g. bad weather, strikes, etc.) when it is not possible to deliver the products within the predetermined time. In cases like the above, Aenaos S.A. will inform you via e-mail, in order to state whether you wish, under these conditions, to complete your order. Aenaos S.A. undertakes to do everything humanly possible to serve you better, but bears no responsibility for situations that are not its fault.

The online store of Aenaos S.A. under no circumstances is it liable for any legal/civil/criminal claims nor for any damage (positive, special or consequential, which indicatively and not restrictively, disjunctively and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction etc.) by website visitors or third parties for reasons related to the operation or non-operation and/or use of the website and/or failure to provide services and/or information available from it and/or any unauthorized third party interventions in products and/or services and/or information available through it. The information and instructions given by the company for the use and application of the products sold by Aenaos SA. they are based on the knowledge and experience of the company and are advisory. Under no circumstances can any responsibility be established against it for this auxiliary information provided since it is given inter alia considering the customer's descriptions of the local conditions to be reliable, which cannot be guaranteed in any way.

Intellectual property rights

All the content of the online store, including distinctive titles, marks, images, graphics, photos, designs, texts, etc. are the intellectual property of Aenaos S.A. and are protected according to the relevant provisions of Greek and European law and international conventions.

Any copying, transfer or creation of derivative work based on this content is prohibited. The reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of Aenaos A.E. or the copyright holder.

The names, images, logos and distinguishing features that represent the online store with the trademark Aenaos S.A. or third parties and their products or services, are exclusive trademarks of the company or third parties protected by applicable trademark laws. Their appearance on the website should in no way be understood as a transfer or assignment of a license or right to use them.

User responsibility

Users unconditionally agree not to use the online store with the trademark Aenaos A.E. for:

1. send, publish, send by e-mail or otherwise transmit any content that is illegal for any reason, causes illegal offense and harm to the company or any third party or violates the confidentiality or privacy of any person's information

2. sending, publishing, sending by e-mail or transmitting in other ways any content that offends users' morals, social values, minors, etc.

3. send, post, e-mail or otherwise transmit any content that users do not have a right to transmit under the law or applicable contracts (such as inside information, proprietary and confidential information obtained or disclosed as part of working relationships or covered in confidentiality agreements),

4. send, post, email or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party;

5. send, post, e-mail or otherwise transmit any material that contains software viruses or any other codes, files or programs designed to interrupt, damage, destroy or impair the operation of equipment any computer software or hardware;

6. intentional or unintentional violation of applicable laws or regulations,

7. harassing third parties in any way,

8. collect or store personal data about other users.

Links to this website

The active links (links) found on the website are likely to take you to other websites that are not under the control of Aenaos S.A. The company is not responsible for the content of any linked website or any link contained in a linked website, or any changes or updates to such websites. Aenaos is providing these links as a convenience to you, and the inclusion of any link does not imply endorsement or control of the content by Aenaos SA.

PRIVACY

In order to carry out any transaction through the online store of Aenaos S.A. you will be asked to disclose some of your personal information. When placing an order, you will be asked for your full name, shipment address, your home phone number (or any other phone number you wish) and of course an email address. (Professionals will be asked for company name, activity, VAT number, DOY, address, telephone).

This data is processed by the company in accordance with the application of article 7A par. 1 (b) Law 2472/1997, in order to implement the order given by the customer and in no way will they be disclosed, made public or sold to third parties, except if the procedure defined by the legislation for the lifting of confidentiality (Law 2225/1994) is initiated or any obligations arising from the national implementation of Directive 24/2006.

Aenaos SA, recognizing the seriousness of the issue, has taken all the necessary measures, using all the modern and advanced methods and technologies that provide the maximum possible security.

The security of the E-store of Aenaos S.A. achieved by the following methods:

Customer Identification

The codes used for your identification are two: the Email (Username) and the Personal Secret Security Code (Password), which every time you enter them, they provide you with absolute security access to your personal information. The only one who has access to your information is you through the above codes and you are solely responsible for maintaining its confidentiality from third parties. In the event of its loss or leakage, you must notify us immediately, otherwise the store of Aenaos S.A. is not responsible for the use of the secret code by an unauthorized person. The online store of Aenaos S.A. in no way discloses or makes public your personal data and the information you entrust to us. The personal data that you make available to us by registering as a member are used exclusively for the execution of your transactions. All informations are encrypted and kept with absolute security. The online store of Aenaos S.A. enables you to change your Personal Secret Security Code (password) as often as you wish and we would recommend you, for security reasons, to change your password at regular intervals and avoid using the same passwords.

Personal Data - Privacy of Transactions

The details of the users (name, occupation, e-mail address, residential address, telephone number, mobile phone, etc.) and the transactions of the users of the online store are considered confidential, as in the usual transactions in a commercial store. Users, when providing their information in the context of their transactions, as well as here, will be informed by Aenaos S.A. and consent and accept the imminent processing of these personal data, for the needs of smooth transaction between the parties, as well as the transmission of these data to recipients who will be specifically identified and are the employees and employees of the company in the context of the processing of the drawn up contract. Also, the existence of the right of access and the right of opposition of article 12 and 13 of Law 2472/1997 is hereby notified.

It is ensured that only authorized employees have access to transaction information and only when necessary, e.g. to process orders. As for the rest, Aenaos S.A. undertakes not to disclose the details of customers and their transactions, unless it has a written authorization from them, or this is required by a court decision or a decision of another public authority. The personal data declared in the online store with the trademark Aenaos S.A. are used exclusively by it or businesses collaborating with it, for the purpose of supporting, promoting and executing the business relationship. All the documents and electronic data that will be exchanged between the parties in the context of the sale will be kept by Aenaos SA. The customer can have access to them if he wishes.

Security of electronic credit card transactions

In case you choose to pay by credit card, the number, its expiry date as well as the three-digit security code are made directly on the website of Eurobank Bank e-payments service. Our online store does not come into contact with your card details, nor does it collect or otherwise store your card data. Your transactions in our online store are protected by Eurobank's most advanced high-encryption online security systems, which guarantee a completely secure transaction environment. Data transfer is done with 128-bit encoding.

Cookies

Our eshop uses 'cookies', which are small text files placed on your computer by websites you visit or specific emails you open, and other similar technologies such as Flash Cookies and web beacons.

These types of technologies are widely used to enable websites to function or function more efficiently, as well as to provide business and commercial information to website owners, to collect such personal data as the type of browser and operating system you are using , the referring page, the path through site, the domain of ISP, etc. in order to understand how the website is used by visitors.

Cookies and similar technologies help us adapt this website to your personal needs. This type of information obtained through cookies will not be disclosed outside of www.aenaos-sa.gr or the Third Parties that perform the data processing being authorized by our company. They will not be used for unsolicited communications.

The 'Cookies' located on your computer do not include your name but an Internet Protocol address (IP address). In many cases, after the period of use, the information found in cookies is no longer available on www.aenaos-sa.gr.

Google Analytics 

We use Google's 'Analytics' platform to analyze and collect information and statistical data from your purchases and from your browsing in our e-shop, which allow us to improve the way it operates.

Google Analytics collects information such as how often users visit a website, which pages they have viewed or which other websites they have visited before.

Google uses this data to evaluate the use of a website, to prepare reports on its operation and to share this statistical data with its other services.

Also, Google may use the data it collects from the websites to customize and personalize the ads on its network.

Google's ability to use and share data collected from the Analytics platform is subject to the Google Analytics Terms of Use and Privacy Policy.

You can opt out of the collection and analysis of this data by downloading the Google Analytics opt-out browser add-on, which is available at the link above.

Newsletter

By subscribing to our newsletter, you agree to receive it and to the following procedures. Also, to subscribe to the newsletter, you must first have read and accepted our Privacy Policy.

Subscriptions to the newsletter are recorded in order to be able to provide proof of the registration process, in accordance with established regulations. The registration proof includes the recording of the time of registration as well as the IP address. Any change in the stored data is also recorded by the newsletter sending provider.

The newsletters are sent with the help of a newsletter sending service provider located within the European Union and with whom we cooperate to process and analyze the statistical data and indicators, in accordance with the established regulations.

The newsletters use the technology of "cookies", which are retrieved from the server of the provider that sends the newsletters as soon as they are opened.

Technical information, such as the browser or operating system you use, is also recorded.

This information is collected in order to technically improve the content of the newsletters and to segment the market, according to the way the newsletter is read and based on the geographical identification (which can be determined through the IP address) or the time of access in this.

The statistical data collected also includes information on which newsletters were opened and on which links the reader clicked.

The collection and analysis of this data helps us to better understand the habits and behavior of the newsletter readers, so that we can adapt its content or send different content based on the interests of the readers.

If you wish, you can opt out at any time from the sending of newsletters by simply informing us of your wish or by clicking on the link you will find at the end of any newsletter you have received so far.

User rights

The user has, within the framework of the telecommunications privacy legislation, the rights of information and objection provided for in articles 11 to 13 of Law 2472/1997 for his personal data (upon his written request and against the of N.2472/1997